The Colorado Public Utilities Commission (PUC) has announced the observance of “Lifeline Awareness Week” from September 8 to 12, as proclaimed by Governor Polis. The initiative aims to inform residents about the federal Lifeline Program, which provides discounted telecommunications services to low-income individuals.
The Lifeline Program offers eligible consumers a monthly discount of up to $9.25 for broadband or bundled phone and broadband service, and up to $5.25 for voice-only service. Residents living on qualifying Tribal lands may receive discounts totaling up to $34.25 per month. The program is designed to help low-income individuals connect with emergency services, access community resources, search for jobs, use healthcare services, maintain family connections, and reach help in emergencies.
“Having access to a phone and broadband is something many of us take for granted but, for many Coloradans, the cost is simply too high. The PUC would love to see everyone who is qualified take advantage of the Lifeline Program,” said PUC Director Rebecca White.
Currently, around 94,435 Coloradans are enrolled in the Lifeline program; however, more than 575,000 people in the state meet eligibility requirements.
Residents interested in applying can visit www.lifelinesupport.org or contact their local participating telecommunications provider. Additional information is available on the PUC website. There is also an American Sign Language video explaining the program at https://youtu.be/wwkjVrd5xHc.
The PUC regulates telecommunications companies’ rates and services within Colorado. For assistance with Lifeline applications or questions about eligibility, consumers can contact the PUC’s Consumer Affairs Office by phone at 303-894-2070 or 800-456-0858 (outside Denver), or email dora_puc_complaints@state.co.us. Spanish-language support is available.
