UCHealth has implemented a policy to provide professional medical interpreters at every patient appointment, free of charge. This initiative aims to ensure that patients who speak languages other than English can communicate effectively with their healthcare providers.
Paula Yomona, a patient who underwent surgery and faced heart issues, described the importance of clear communication during her medical care. “Doctors use special words, especially when talking about surgeries, which are very precise procedures,” Paula said. “That is why it’s best to have a trained interpreter. Even if a family member speaks English well, they can still misunderstand something important.”
The United States is home to about 68 million people who speak a language other than English at home. In Colorado, Spanish is the most common non-English language spoken. Medical interpreters play a key role in helping patients and providers understand each other by using specialized skills and knowledge.
UCHealth’s interpreters assist during appointments in person, by phone, or via video. Family members may attend visits for support but are not permitted to act as interpreters due to potential misunderstandings.
Mario Flores, an interpreter at UCHealth’s University of Colorado Hospital, explained his role: “We help by interpreting what the doctor says, and what the patient says. We constantly learn new medical words so we can do our job well.” Flores added, “As an interpreter, I have a moral and legal duty to translate exactly what is said. We give accurate and trustworthy translations during every session.”
Scott Suckow, UCHealth’s director of Language and Cultural Services, reported that demand for interpretation services is rising by 25% to 30% annually. “UCHealth provides about 75,000 interpretation sessions every month,” Suckow said. “These sessions happen by phone, video or in-person.” He emphasized that studies show patients with limited English proficiency are less likely to get regular checkups and more likely to face serious health problems.
“Language services help break through language and cultural barriers so everyone can communicate clearly and get the best care possible,” Suckow said.
Interpreters also face emotional challenges due to their close involvement in sensitive situations. To support staff well-being, UCHealth offers wellness coaching and support programs.
Flores highlighted the cost-free nature of these services: “I tell patients that interpretation is free,” he said. “They don’t have to worry about paying for it. It won’t cost them anything.”
This policy aligns with federal requirements under the Affordable Care Act for equitable access to healthcare regardless of language or background.
