Viasat and Vueling announced on Apr. 15 that they have launched a complimentary in-flight Wi-Fi service for customers, aiming to improve connectivity and entertainment options across more than 80 aircraft. The service began in October 2025, using the European Aviation Network (EAN) and Viasat’s digital platform.
The new offering allows passengers to access fast internet, entertainment content, and a 3D interactive map from their personal devices throughout the flight. This initiative is part of a broader move by Vueling to enhance passenger experience while maintaining affordability for cost-conscious travelers.
Melanie Berry, Chief Customer Officer at Vueling, said: “Staying connected and entertained while in-flight is increasingly an expectation from Vueling’s customers. We set about creating a platform with Viasat that makes it easy to access content and services from any personal device throughout the flight. In doing so, we have been able to deliver a great experience for our customers, resulting in increased passenger satisfactions scores.”
The company reports that customer satisfaction related to in-flight Wi-Fi has increased by 13 percentage points since introducing the free service. Passengers can now enjoy high-quality video streaming, gaming, social media use, and other online activities onboard.
Meherwan Polad, Chief Commercial Officer of Viasat Commercial, said: “It has been an incredible journey collaborating on a new approach to ad-supported in-flight Wi-Fi and onboard services with Vueling. This free service is powered by a combination of Viasat’s digital products, resulting in a bold, creative, and valuable new approach for in-flight connectivity. The fact we’re already seeing so many customers connect, and really enjoy their experience, is testament to our close partnership with Vueling and to the demand for innovative and exciting onboard connectivity.”
The enhanced connectivity uses EAN technology powered by both satellite connections provided by Viasat’s S-band satellite system as well as ground infrastructure operated by Deutsche Telekom. The system features low-drag hardware designed specifically for high-bandwidth experiences such as streaming across Europe.
